By using this website you signify your acceptance of all of our Terms and Conditions. If you do not agree, please exit out website immediately. Innoscent Spa is owned and operated by Ginger&Browns Ltd, and we reserve the right to alter any of the terms and conditions from time to time. Please check this page regularly to ensure you are familiar with the current version. The customer may not vary the terms and conditions and any attempt to vary these terms and conditions will not be effective unless it is in writing and signed on behalf of Ginger&Browns Ltd.

• First published June 2019

• Updated 11/11/2023

Definitions:

You, & Buyer means the individual or organisation that buys or agrees to buy the Goods or Services from the Seller.
Consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.
Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.
Goods means the articles or services that the Buyer agrees to buy from the Seller.
Website, & Site means www.innoscentgroomingspa.co.uk
We, Us, Our & Seller means: Company No: 09884423 Ginger & Browns Ltd

Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller. 

Terms and Conditions:

These terms and conditions govern your use of our website and spa; by using these, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website or spa.
Unless otherwise stated, we or our licencors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or other content from the website, provided that:

• You do not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system

• You do not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent from Ginger&Browns Ltd.

• No trade mark, service mark, corporate name or other trading name of Ginger & Browns Ltd or any of its subsidiary companies may be used by a customer without that customer first obtaining the prior written permission of Ginger & Browns Ltd.

The Buyer's statutory rights as a Consumer is not affected by any of these terms & conditions set out.
These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Waiver

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Limitations of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website or its services remains available or that the material on this website is kept up-to-date.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

You acknowledge that you are responsible for checking that each product is indeed, safe and correct for your pet, whether buying in store, online, or receiving it through our subscription. You are solely responsible for the health and safety of your pet.

You acknowledge that your use of this site, its contents, products and services is at your own risk.

Except for liability which we cannot limit, restrict or exclude by law, we will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, property, contracts, business, goodwill, data, income, revenue or anticipated savings.

Third parties

A person who is not a party to this agreement will acquire no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or take the benefit of any of these terms and conditions.

Restricted access

Access to certain areas of our website can be restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

Our Contact Details:

The full name of our company is: Ginger & Browns Ltd. Workshop 11, Blakemere Village, Chester Road, Sandiway, Northwich, Cheshire, CW8 2EB

Innoscent Spa Services

Upon arrival, you will be given a shortened version of our Terms & Conditions, highlighting some key points. Our full Terms & Conditions are set out in this web-page and should be read in their entirety prior to booking your appointment.

Arrival

• Our Grooming and other services are by appointment only, but we reserve the right to offer clients an immediate vacancy.

• During booking, you will need to answer questions to help us determine how long the appointment you need will be. This will also allow us to give you an approximate appointment length and cost, but we reserve the right to increase or decrease that cost and length if the condition of the dog is found to be significantly different.

• Our Menu is set out with “From” prices, these are a guide based on a dog with good coat condition, that is well habituated to grooming practices; prices will vary if dogs have matted coats for example.

• We will need to obtain a few personal details from you to help us offer our services, these include a contact number and address. These will be stored in accordance with GDPR guidelines, and are necessary in case of emergency for example, but you may also wish to opt in for reminders for when your appointment is due. For more information, please see our Privacy Policy

• Please ensure that you arrive on time for your appointment, if you are delayed, letting us know as best you can will be appreciated. Arriving more than 15 minutes late for your appointment may result in an extra fee or complete cancellation of your appointment. It is necessary that we operate a 3-strike policy, where by if you are consistently late for appointments, we can no longer offer our services to you. We reserve the right to waive this policy in circumstances where we deem it to be suitable. Waiving this on an occasion does not affect our right to enforce it on future occasions.

• If you can no longer keep your appointment, please provide us with 48 hours notice. It is necessary that we operate a 2 strike policy for cancellations less than 48 hours before your appointment, or failing to arrive for the appointment at all. We reserve the right to waive this policy in circumstances where we deem it to be suitable. Waiving this on an occasion does not affect our right to enforce it on future occasions.

• Where you are deemed by management at Ginger&Browns and Innoscent Spa to be at repeat risk to our company, of failing to arrive for an appointment, or cancelling/rearranging the appointment at late notice (less than the 48 hours notice required), you will be asked to pay in advance for your appointment, and this is non-refundable.

  • This deposit may be refunded in extreme circumstances at the management’s discretion, a refund in one instance has no relation to the outcome of any past or future instances.

  • Refunding of the deposit is exceptionally unlikely, as it has been imposed upon you because of a history of repeated instances, and has cost the company significant losses. Each missed appointment is unrecoverable, and so this form of protection becomes necessary.

Your Dog

• We are unable to groom a dog if you know it be in season, to have fleas, zoonotic diseases, or a contagious condition to other dogs, or if any of these are found by us during the grooming process. We reserve the right to complete a groom if an issue is identified during the late stages of the process, and the risk is deemed not to increase by completing the groom. Any conditions identified by us should be confirmed by a diagnosis from a veterinarian prior to treatment, and treatment should be given prior to your dog’s next groom.

• We reserve the right to refuse to groom any dog for any reason, including but not limited to; aggression, the dog’s health, the dog’s mental health, disease.

• In cases where a dog’s coat is matted, we will endeavour to de-matt it, but our focus is on your dog’s welfare, and even though we can legally try to de-matt for a full 20 minutes, we reserve the right to terminate de-matting if we’re concerned for your dogs welfare.

• Matted fur can be painful, and where de-matting is not possible, we may need to perform a complete clip off of your dog’s coat. If a complete clip off is deemed necessary, we will let you know when you arrive, or if it is determined to be necessary during the groom, endeavour to notify you before doing so. If we are unable to tell you in advance, but deem it necessary for your dog’s welfare, we reserve the right to perform a complete clip off of the dog’s coat.

• Our prices will be adjusted from the “From” price to account for coats that require extra work.

• If you fail to disclose any information about allergies, skin conditions, behavioural issues, medical conditions, or any other information that could be deemed relevant, we cannot be held responsible for any injury, irritations or other maladies that may occur to your dog.

• If, during the grooming process, your dog is finding it too stressful, we reserve the right to terminate the grooming session. In such a case, we will endeavour to offer a support plan to help your dog over a period of visits.

• Though rare, accidents during the grooming process can happen, resulting in injury to the dogs in our care. If your dog requires urgent medical attention while in our care for any reason, we reserve the right to seek veterinary attention at Hollybank Veterinary Centre. Any fees incurred will be payable by the dog’s owner without exception.

• We will always take on board your preferences when grooming your dog, and do our best to execute these so that you’re happy every time. However occasionally it’s not possible to fulfil these wishes, in order to prioritise the welfare of your dog. This could range from a particular style not being possible, for a groom to be started - but not be able to be completed, to a complete clip off of the coat. We reserve the right to make a final decision in accordance with these terms and conditions, but will always endeavour to advise you in advance.

Collection

• A collection time will be given to you upon arrival, collecting your dog later than 15 minutes after this time will incur a late collection fee of £5 per 15 minutes, so that 30 minutes after the given time would incur a fee of £10 etc. We have to implement this, because our focus is on behaviour and welfare, and we will often have dogs arriving that are unable to tolerate other dogs and need to be alone on the premises. The fee is in place simply to discourage late collections, to keep our service running at the same high standard both in terms of grooming, and behaviour and welfare, for every dog that we groom. If you are likely to be unable to collect at the time given, please let us know immediately so that we can prepare and offer a new appointment or alternative solution. If you are suddenly aware - after the groom has started - that you will have to collect later than the given time, please contact us with as much warning as you’re able to give. We reserve the right to waive this policy in circumstances where we deem it to be suitable. Waiving this on an occasion does not affect our right to enforce it on future occasions.

• Payment is required on collection of your dog

• Most breeds need a professional groom every 6 to 9 weeks. We will offer your next appointment upon collection, based on your dog’s coat, in order to keep your dog’s coat in good condition and avoid issues typically brought about from infrequent grooming such as de-matting issues.

Other Terms

• We are proud of the work we do, and as such your dog may be photographed and used on our website, social media, and other promotional media to illustrate our services and what we do. If you wish for us not to photograph your dog, please let us know in advance.

• We offer courses for your dog, to help them get used to being groomed in a positive way. We cannot guarantee the success of this, as behaviour is something that is impossible to guarantee. But we can guarantee that we will always be positive, never using punishment based methods, to give your dog the best opportunity to develop through grooming, fear-free.

• From time to time we have offers from other businesses on site such as a voucher for a free coffee whilst you wait. The services offered by other businesses are not governed by these terms and conditions, and you should check their terms and conditions and privacy policies prior to use.

  • If you received poor service from one of the vouchers you’re given, you agree to let us know about the issue

  • Any issues that arise - in the example above this could be a poor quality coffee - can be reviewed publicly on relevant platforms for the respective businesses, but reviews of services by Innoscent Spa may only review the actual services offered by Innoscent Spa and Ginger&Browns, and not any service offered by a separate business.

• You as the owner, accept all responsibilities for your dog under the Dangerous Dogs Act 1997 and all subsequent amendments

• By leaving your dog in our care you agree to these terms and conditions in full.

Guarantee and liability

The statutory guarantee provisions apply.

Purchasing Products

Ownership

The goods shall remain the property of Ginger&Browns Ltd. up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by Ginger&Browns Ltd.

·Right of withdrawal

Customers who are consumers have a fourteen-day cancellation right. Contact us at info@gingerandbrowns.co.uk if you have further questions

• The withdrawal period will expire after 14 days from the day on which you purchase or acquire physical possession of the goods.

• To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by email, within the 14 allocated days.

•  Although no reason for withdrawal is required, Ginger&Browns Ltd. can improve their service if you give this feedback.

• If the buyer withdraws from this contract, Ginger&Browns Ltd. will reimburse all payments received from the buyer, without undue delay and not later than 14 days from the day on which we are informed about the buyer’s decision to withdraw from the contract. We will carry out the reimbursement through the same means of payment used in the initial transaction.

• We may withhold reimbursement until we have received the goods back or the buyer has supplied evidence of having sent back the goods, whichever is the earliest.

• Goods must be returned un-damaged, with all original labels and packaging in-tact

• ·You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The buyer shall be contacted via email within 48 hours of notice of withdrawal, with arrangement to have the items returned, at the expense of Ginger&Browns Ltd. The buyer must return the order without undue delay and not later than 14 days from the day of this email.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods that are:

•       not pre-produced, and an individual selection or determination by the consumer is authoritative for their manufacture or goods that are clearly geared towards the consumer's personal requirements; goods that may perish quickly or goods whose sell-by-date would quickly run out,

•        that are not suitable for returns for reasons involving health protection or hygiene if their seal has been broken

•        that were post-delivery inseparably mixed with other goods.

Guarantee and liability

The statutory guarantee provisions apply.

Payment methods

Payment for goods is to be made by cash, Visa, Mastercard, or Maestro & Visa debit card. Unfortunately, we cannot accept payment in the form of cheques.

If you change your mind

• ·You can return an item purchased from Ginger&Browns Ltd. within 14 days of purchase, provided it has not been used, damaged, altered, and has all its original labels and packaging in-tact.

• You do not need to give Ginger&Browns Ltd. a reason, however if you are able to, Ginger&Browns Ltd can use the information to improve its service

• Returns can be made in store, regardless of whether you bought online, clicked and collected, or purchased in store.  In store or click and collect purchases can only be returned in store.

• We cannot accept returns on items that have been used or damaged, unless reported within 24 hours of receipt, and all contents, labels and original packaging must be returned in re-saleable condition.

Non-refundable products

We are unable to offer a refund on a small number of products, such as items which have been personalised or perishable goods, please see the “Exclusion of the right of withdrawal” section for more information.

Faulty goods
In the unlikely event that there was a problem with your purchase you must contact us to arrange a replacement or refund at info@gingerandbrowns.co.uk within 24 hours of receipt of goods. Goods found to be faulty within 6 months from purchase may also be returned, after this period you must contact the manufacturer.

Returns

We hope it is never necessary, but we are able to help you in returning an item:

Offers & Discounts

We may offer new and/or existing customers special offers from time to time. Where we make such offers, Introductory offers are only available to new users, and previously registered users will not qualify.

Offers are limited to one individual pet unless otherwise explicitly stated.

We may cancel any special offer, introductory offer or discount at any time without notice. We may also remove a discount or offer from any account, for any reason at our sole discretion.

At our sole discretion, we may restrict who may enter into offers, or reject an entry, for any reason.

Unless specifically stated, no two offers or discounts can be used in conjunction with each other.

Account credits, offers and discounts cannot be redeemed for cash.

Privacy Policy & Data Protection

Our Privacy Policy can be found here: Privacy Policy

Severance

If any of the provisions of this agreement shall be found by any court to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions of this agreement which shall remain in full force and effect.

Entire agreement

Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other provisions of these Terms and Conditions shall not be affected thereby.

These terms and conditions constitute the entire agreement between you and us in relation to your use of our website, online, and physical store/services, and supersede all previous agreements in respect of your use of this website.
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.